Certified Guestroom Attendant (CGA)
Guestroom attendants bring the shine to each guestroom, ensuring that the very reason guests come to the property–the guestroom, is kept to the highest standards of cleanliness. Certification recognizes that housekeepers are skilled in every cleaning task and that they greet guests warmly and respond to their guestroom needs.
The certification is supported by the START and quickSTART (Skills, Tasks, and Results Training) programs. START resources present concise instructions for training new or prospective employees on how to perform key tasks correctly, along with the general hospitality knowledge and soft skills needed in the hospitality industry.
There is no time in position requirement for this certification, making it ideal for onboarding and orientation or as professional development for current employees.
Candidates should complete the START for Guestroom Attendant training to prepare for the certification exam. The training is available in an online package with certification exam for individuals, or in print for group training.
How to Apply
Certification exam scan sheets are included in the START and quickSTART participant packages.
Following training, the instructor or facilitator administers the exam and submits the scan sheets to AHLEI for grading. The exam is the application.
START for Guestroom Attendant is intended for employees/trainees in a classroom setting. It does not require an on-the-job training component.
quickSTART for Guestroom Attendant is intended for on-the-job employee training or for trainees with access to a hands-on learning lab or internship where there are opportunities to perform job tasks.
START Instructor Guide Package
- Instructor Guid
- Certification Exam Questions
Please note: The same instructor guide is used for training candidates using the quickSTART resources.
Those who complete the START or quickSTART program for Guestroom Attendant are prepared to take the Certified Guestroom Attendant certification exam. The certification exam consists of 30 multiple-choice questions.
A score of 70% or higher is needed to earn the certification.
Certification exam scan sheets are included in the START and quickSTART participant packages. The instructor or trainer administers the certification exam.
Successful candidates who complete the training and pass the certification exam will receive a certificate and lapel pin.